Privacy Policy.

Effective Date: January 2, 2025

Last Updated: January 2, 2025

Thank you for visiting Reggie Whitley & Co., doing business as Visionary Brand Coach ("VBC," "we," "us," or "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We collect information from you in several ways:

A. Information You Provide Directly

When you interact with our website or services, you may provide us with personal information, including:

- Name, email address, phone number, and mailing address

- Payment and billing information

- Information submitted through contact forms, assessments, surveys, or applications

- Communications with us via email, text message, or other channels

- Any other information you choose to provide

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

- IP address

- Browser type and version

- Device type and operating system

- Pages visited and time spent on our website

- Referring website or source

- Cookies and similar tracking technologies (see Section 3 below)

C. Information from Third-Party Sources

We may receive information about you from third-party platforms you use to interact with us, such as social media platforms or payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To provide and deliver our services, programs, and products

- To process transactions and send confirmations, invoices, and receipts

- To communicate with you, including responding to inquiries and providing customer support

- To send you marketing communications, newsletters, and promotional materials (you may opt out at any time)

- To send you transactional text messages and emails related to your purchases or enrollments

- To improve our website, services, and user experience

- To analyze website traffic and usage patterns

- To comply with legal obligations and enforce our Terms of Use

- To protect against fraud, security risks, and other harmful activities

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our website.

A. What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze website usage.

B. Types of Cookies We May Use

- Essential Cookies: Required for the website to function properly

- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics, Facebook Pixel)

- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

C. Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.

4. Third-Party Service Providers

We work with trusted third-party service providers to operate our business and deliver our services. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Third-party services we use include:

- Systeme.io: Website hosting, email marketing, course delivery, and payment processing

- Twilio: SMS/text message communications

- Stripe: Payment processing

- Zoom: Video conferencing for coaching sessions and workshops

- Cognito Forms and Jotform: Form collection and data management

- Google Drive: File storage and delivery of digital products

- Google Analytics (if implemented): Website analytics

- Facebook Pixel (if implemented): Advertising and analytics

Each third-party provider has its own privacy policy governing how they handle your data. We encourage you to review their policies.

5. Email and Text Message Communications

A. Email Marketing

When you provide your email address, you may receive:

- Promotional emails, newsletters, and educational content

- Transactional emails related to purchases, enrollments, or account activity

- Service-related updates and announcements

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

B. SMS/Text Messaging

By providing your mobile phone number and opting in to our text messaging service, you consent to receive recurring promotional and transactional text messages from Reggie Whitley & Co. via Twilio.

- Message frequency varies

- Message and data rates may apply

- You may opt out at any time by texting STOP to the number from which you received messages

- Text HELP for assistance or email [email protected]

Your participation in our text messaging program is voluntary and is not required to make a purchase.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following circumstances:

- With service providers and vendors who assist us in operating our business (as described in Section 4)

- To comply with legal obligations, such as responding to subpoenas, court orders, or legal processes

- To protect our rights, property, or safety, or the rights, property, or safety of others

- In connection with a business transaction, such as a merger, acquisition, or sale of assets

- With your consent or at your direction

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

You have the following rights regarding your personal information:

- Access: You may request a copy of the personal information we hold about you

- Correction: You may request that we correct or update inaccurate information

- Deletion: You may request that we delete your personal information, subject to certain legal exceptions

- Opt-Out: You may opt out of marketing emails and text messages at any time

To exercise any of these rights, please contact us at [email protected].

10. Children's Policy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any personal information to us. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.